What do Xiaohongshu error codes 300011, 300012 and 300013 mean? (2026)
300011, 300012 and 300013 are codes in the answer when Xiaohongshu's web requests are refused: their messages speak of an abnormal account, a network problem and abnormal access frequency. We found no public explanation from Xiaohongshu beyond those messages. With a data API no account or network of yours is in the request, and a failed call is not charged. DataXAPI reads Xiaohongshu (RedNote) with 21 endpoints, from $0.0200 a call; a failed call is not charged.
Updated 2026-11-04
What each one says
These are messages as users and open-source code report them, not a list from Xiaohongshu. Names such as IP_BLOCK are how those projects read a code, not what Xiaohongshu calls it.
| Code | Message | Where it was reported |
|---|---|---|
300011 | 检测到账号异常，请稍后重启试试 (abnormal account detected) | MediaCrawler issue 757, along with status 461. Its client treats the code as a security limit on the account |
300012 | 网络连接异常，请检查网络设置或重启试试 (network connection problem) | The xhs library calls it IP_BLOCK; MediaCrawler calls it IP_ERROR_CODE |
300013 | 访问频次异常，请勿频繁操作或重启试试 (abnormal access frequency) | MediaCrawler issue 522, on an author's page; DouyinLiveRecorder issue 887, on a live-stream address |
300015 | 浏览器异常，请尝试关闭/卸载风险插件或重启试试！ (browser problem) | The xhs library calls it SIGN_FAULT |
300017 | 访问链接异常 (abnormal access link) | OpenCLI issue 557: a note's page redirected to an error page carrying this code |
Why you run into them
They show up when your own program or tool reads Xiaohongshu with a logged-in account or a browser of yours. The word “restart” in a message does not tell you what to change, and the reports differ in what was being read. How to get past them is not something we cover.
If you would rather not deal with them
Call xiaohongshu.notes.search with a keyword, or xiaohongshu.notes.get with a link, at $0.0200. You send your key; no account, cookie or proxy of yours. 100 notes read by link come to $2. If a call fails you get an error and pay nothing, and you decide when to try again.
Endpoints
Each with its price; every page has the parameters, the fields and a recorded response.
Sources
What this page says of other services is from their own pages and documents, read on 2026-11-04. Prices and features change: check the source before you decide.