1. What you buy
You purchase service credit for DataXAPI calls. The initial release is priced and accounted for in CNY, with CNY 50 and CNY 100 top-ups and a CNY 50 minimum. There are no subscriptions or automatic renewals. Checkout displays methods actually available for the order; the initial scope is CNY card and CNY Alipay payments. Availability does not guarantee approval of every card or transaction.
We show the payment amount and credit before purchase and preserve the quote when the order is created. Stripe processes payments through an account opened by Aurevant LLC’s authorized principal on its behalf; the merchant identifier on your bank statement is DATAXAPI. Banks and payment institutions may apply their own settlement, exchange and fee rules outside DataXAPI’s control. Product credit remains the CNY amount specified in the order.
2. Crediting and consumption
Check the original order while payment is unconfirmed; do not repeatedly create payments because credit is delayed. A success page is not proof of crediting. Verified payment, order and accounting records establish the status. For a bank debit without product credit, contact support@dataxapi.com with the order identifier and necessary redacted evidence, never full card details, verification codes or login credentials.
Promotional credit is consumed before purchased credit, and purchases are consumed in purchase order. CNY 0.3 trial credit is not cash and cannot be withdrawn or refunded. Empty and partial-result charging follows the endpoint’s pre-execution description. Charges inconsistent with it may be reviewed.
3. Refund eligibility
You may request a refund of unused purchased credit. Correct charges for service delivered according to its endpoint contract are ordinarily non-refundable, except for duplicate or erroneous charges, failure to deliver as agreed, or refunds required by law. Promotional credit is not refunded as purchase money. Receiving or using trial credit does not itself create an additional deduction from refundable purchase money.
We calculate refunds from original payments, consumption, previous refunds and dispute outcomes, up to the order’s remaining refundable amount. The same payment cannot be refunded twice or duplicated through a chargeback. In-progress calls, unconfirmed payments and disputes may need reconciliation first; we explain the affected amounts and reason.
4. Requests and progress
Use the signed-in console support route for billing/refund requests or email support@dataxapi.com with your account email, order identifier, request and brief reason. Account deletion is not required to obtain a refund. We use the minimum information needed to verify order ownership and explain the decision or any further information required. Use your Case ID to follow up.
Approved refunds ordinarily return in the original currency through the original method. Submission, acceptance, refund success and receipt in your account are different states. We report verified progress and cannot guarantee your bank’s posting time. Failed or unknown refunds are reconciled and handled further; you do not need to pay again to “unlock” a refund.
DataXAPI charges no additional refund handling fee. Refundability of separate fees originally charged to you by your bank or other institution depends on that institution. We do not promise original-currency bank settlement or compensation for exchange differences, and do not secretly deduct undisclosed fees from refundable purchase money.
5. Alipay deadlines and small amounts
Alipay original-method refunds are currently subject to a 90-day payment-provider window. Near or after that deadline, or if the original method refuses a refund, manual review is needed to arrange a feasible resolution. The method deadline does not expire your purchased credit or automatically remove refund obligations. Any alternative method requires confirmation of your receiving arrangements; we do not send funds to unrelated accounts.
Usage can leave purchased credit below the CNY 0.01 payment unit or another amount that cannot currently be returned precisely through the original method. Such amounts are preserved for manual handling, not silently rounded away, forfeited or over-refunded. Incomplete refunds are not hidden behind a completed account-deletion status.
6. Deletion, discontinuation, receipts and disputes
Confirmed deletion stops new consumption. Remaining purchased credit and financial matters follow this Policy; promotional credit is closed without a cash refund. The account may remain pending while financial matters are unresolved. Suspension, restrictions and service discontinuation do not automatically remove obligations concerning unused purchase money.
Console order records support payment reconciliation. Contact support for commercial receipts or other payment evidence. A payment receipt or commercial document is not a mainland China VAT invoice. This Policy does not promise unavailable invoice types or worldwide tax exemption. Applicable taxes must be disclosed before purchase in the order, without undisclosed additions after confirmation.
Contact support promptly about suspected billing errors to help preserve evidence. This Policy imposes no short complaint deadline that removes statutory rights and does not make prior support contact a condition of lawful recourse to banks, payment providers, regulators or courts.